New
simplified Warranty Service Policy speeds processing of warranty
repairs:
It is the policy of Greenlee Textron to meet or exceed customer expectations.
In support of this policy, Greenlee Textron has implemented a new Limited
Warranty Service Policy:
"Goods manufactured
by Greenlee Textron will be free from defects in workmanship and
material for a period of one year from the date
of user purchase, provided such goods are installed, operated, used
and maintained in accordance with Greenlee's written instructions.
Proof of Purchase will no longer be required for serial numbered tools
if the tool was manufactured within eighteen months prior to the time
service is required.
All other tools
without serial numbers will be free of defects in workmanship and
material for twelve months from date of purchase, but
will require Proof of Purchase."
For questions regarding this policy, contact:
Customer
Support · 1-800-435-0786
How do
I have product repaired?
If
you need to send in your Test/Measurement product
for calibration, repair or warranty service, please
click the link to our RM Request Form.
Once
you have completed the form, you have the option of
either faxing the form to 760-598-5634 or e-mailing
to Temporepair@greenlee.textron.com.
Our
Customer Support department will supply you with your
RM number in approximately 24 hours. To return a Testing
& Measurement product for Warranty, Repair /
Service or Calibration, select the link below and
follow the instructions on the form.
RM
Request Form
(Please
fill out form completely to ensure a quick turnaround)
If
you require further assistance, please contact:
Customer Support: 1-800-642-2155
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